How You Can Help Us

At Narcotics Anonymous we are always looking for volunteers. We have a helpline that needs someone to be there to answer it and to have experience on what to say to help.

Phone Line Volunteers

The whole goal of a phone line volunteer is to direct those who are calling to a Narcotics Anonymous meeting near them or be able to answer questions they may have about any of our business.

Those who volunteer for phone lines are often the first person to speak to prospective members. You need to be able to leave an impression and make the caller feel comfortable. You need to be responsible and caring and able to communicate well.


Certain skills can work best for those who volunteer to work on our phone lines. Some of these skills include:

  • Having been clean for a minimum of six months.
  • Having been to 3 helpline meetings in a row.
  • Strong knowledge of the 12 steps and 12 traditions so you can talk about them and explain them without needing to pause or seem not to know.
  • Need to be able to answer the phone 24/7 no matter where you are. Be it work, a movie, or even taking a shower. You need to be accessible to those who need you.

How It Works

There are three phones available and tool phone.

The tool phone is meant to forward all calls to whichever phone is in use by the active volunteer. There is a rotation to which volunteer is on duty, and it is essential to stick to it, so everyone gets a break.

Who Calls Our Helpline?

It is possible for those who volunteer on the phone line to receive calls from a variety of people. These include calls from current Narcotics Anonymous members, potential members, the family and friends of those with addiction, or others seeking information.

The most important calls a phone line volunteer may deal with are from those potential new members. This is because one of the main purposes of Narcotics Anonymous is to direct people to join up with us in recovery and spread the word.

Directing addicts toward Narcotics Anonymous meetings is our primary goal.

You may also get calls from Narcotics Anonymous members needing to direct them to a meeting or a resource.